Recertification

What is Recertification?

  • Recertification is the process in which you prove you still qualify for Lifeline service. Lifeline is the government program that subsidizes your free cell phone service. To continue participating in Lifeline Program and keep your service, the rules of the program require all Lifeline subscribers (you) to certify you still qualify for the service. When you applied for your Lifeline service, you had to prove you qualified for the service. Recertification is the same thing! Lifeline subscribers are required to recertify every year they still qualify!
  • How do I recertify?

  • We will notify you when it is time to recertify via a text message. In the State of California, there are four ways for you to recertify your lifeline benefit. Pick the one you prefer, but act fast so you don’t lose your free cell phone service:
    • You will receive a pink envelope in the mail from the California Lifeline program. Fill that out and return it. Call us at 611 from your StandUp Wireless phone if you have any questions and to make sure the address we have on file for you is correct or you will never receive this letter! This letter includes a 4-digit PIN you will need to recertify your lifeline benefit.
    • If you don’t have your PIN, you can call the California Lifeline Administrator at 1-877-858-7463 to retrieve it. You can also renew your Lifeline benefit through an IVR by calling this number. It takes about 10 minutes.
    • If you have your PIN, you can recertify by going to this website on your phone: https://private.californialifeline.com/WES/
    • If you have your PIN and a desktop computer, you can recertify by going to this website on your desktop computer: https://www.californialifeline.com/en and clicking the “Apply or Renew Online” button.